Quvu 2 will transform how you manage your contact centre. It is an entirely cloud-based contact centre management software, so users can access real-time information on their team, from any computer, anywhere in the world. Analyse live statistics, wallboards, queues, agent activity and listen to live calls and past recordings using just a web browser. The new Smart Dialler will streamline your agents calls and maximise the efficiency of your team, reducing downtime and ensuring a constant flow of calls.
iQ allows you to broadcast real-time data through fully customisable wallboards across multiple locations. Show any data on a range of customisable graphics’ panels. Display live stats by campaign, data source, date, team or agent. Or select multiple groupings and metrics at once, to compare various stats shown in a single view. Build unlimited contact centre wallboards and rotate between them with ease, with set up and operation of iQ managed from any location, at any time, using just your browser.
Quvu’s extensive range of features enable you to increase productivity, work smarter and reduce costs. See in-depth statistics in real-time and even create your own so you can analyse the stats that matter to you. Effectively manage data to maximise penetration without sacrificing compliance, and easily get a detailed overview of your agents through enhanced workforce management tools. Quvu’s features also include a Smart Dialler, Call Recording, an IVR, which combine to Create an improved experience for you, your agents and your customers.
Manage permissions and keep your contact centre organised with ease thanks to the four different access levels Quvu operates under: Admin, Supervisor, Compliance and Agent. The Admin console provides a top-level management system for you to oversee the entire operation. Supervisors are able to focus on the bread and butter of the contact centre, managing the agents and their teams, while a dedicated Compliance console allows your quality officers to ensure you’re staying on the right side of regulations.
Track data via 3 different levels: Queue, Source and Upload. Analyse how campaigns are going through the Queue tracking level and modify dialler settings and disposition buttons. Analyse how the data from your data providers is performing via the Source tracking level and set the maximum number of dials and priority teams for each record within a particular data source. Alternatively, drill down even further by using the Uploads tracking level to examine how individual data files within a source is performing.
At Goldfish we understand that reliability is key. That’s why Quvu runs on our established cloud telecoms network. Goldfish’s trusted infrastructure is designed to deliver a stable and secure platform. Our entire network has been built in-house, so we have expert knowledge and a technical understanding of the whole system. Our substantial cloud telecoms VoIP network supports tens of thousands of businesses, processing around 225,000 calls per day from users located in Ireland, the U.K., and internationally, fully supported provided by engineers in our Irish headquarters.
Make better-informed management decisions and raise performance through Quvu’s small dialler and real-time stats and features that allow the easy set-up and management of your call centre.
Smart Dialler can boost tele-sales by up to 300% – Increase call handling volumes – Get live data on team and agent improve performance – Easy to set up a sales/support team – Streamlines inbound or outbound call handling – Blended queues – Full customisable / tailored to your set up – Live IQ Wallboards – Full call recording of all inbound & outound calls – Live call monitoring to listen and assist on calls – Cloud based access your Quvu accounts from anywhere – Irish-based support
Quvu covers all you call centre management needs: create highly effective outbound, inbound or blended campaigns.
Maximise agent productivity, speak to more customers and prospects, and increase sales through our fully compliant Predictive and Preview Dialling outbound solutions.
Deliver a first-class customer experience with our inbound call centre solution, which makes life easy for agents allowing them to effectively handle their flow of calls.
Seamlessly assign outbound agents to inbound campaigns and vice versa, through our blended solution that allows you to divide the responsibilities between your teams.
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