Goldfish has launched Ireland’s first Cloud Phone. Called the Babelphone, it operates solely from within a web-browser, so no handset or softphone is required. Fully integrated with Goldfish’s cloud PBX and Quvu, with CRM integration, the Babelphone has helped our customers move towards full hot-desking in their call centres and has facilitated remote working. All of Goldfish’s PBX, Quvu and the Babelphone are cloud-based, so your agents can login from any computer in any location, to gain full access to make and receive calls as normal without the need to configure hardware or software.
Quvu 2 will transform how you manage your contact centre. It is an entirely cloud-based contact centre management software, so users can access real-time information on their team, from any computer, anywhere in the world. Analyse live statistics, wallboards, queues, agent activity and listen to live calls and past recordings using just a web browser. The new Smart Dialler will streamline your agents calls and maximise the efficiency of your team, reducing downtime and ensuring a constant flow of calls.
iQ allows you to broadcast real-time data through fully customisable wallboards across multiple locations. Show any data on a range of customisable graphics’ panels. Display live stats by campaign, data source, date, team or agent. Or select multiple groupings and metrics at once, to compare various stats shown in a single view. Build unlimited contact centre wallboards and rotate between them with ease, with set up and operation of iQ managed from any location, at any time, using just your browser.
Quvu’s extensive range of features enable you to increase productivity, work smarter and reduce costs. See in-depth statistics in real-time and even create your own so you can analyse the stats that matter to you. Effectively manage data to maximise penetration without sacrificing compliance, and easily get a detailed overview of your agents through enhanced workforce management tools. Quvu’s features also include a Smart Dialler, Call Recording, an IVR, which combine to Create an improved experience for you, your agents and your customers.
Manage permissions and keep your contact centre organised with ease thanks to the four different access levels Quvu operates under: Admin, Supervisor, Compliance and Agent. The Admin console provides a top-level management system for you to oversee the entire operation. Supervisors are able to focus on the bread and butter of the contact centre, managing the agents and their teams, while a dedicated Compliance console allows your quality officers to ensure you’re staying on the right side of regulations.
Track data via 3 different levels: Queue, Source and Upload. Analyse how campaigns are going through the Queue tracking level and modify dialler settings and disposition buttons. Analyse how the data from your data providers is performing via the Source tracking level and set the maximum number of dials and priority teams for each record within a particular data source. Alternatively, drill down even further by using the Uploads tracking level to examine how individual data files within a source is performing.
At Goldfish we understand that reliability is key. That’s why Quvu runs on our established cloud telecoms network. Goldfish’s trusted infrastructure is designed to deliver a stable and secure platform. Our entire network has been built in-house, so we have expert knowledge and a technical understanding of the whole system. Our substantial cloud telecoms VoIP network supports tens of thousands of businesses, processing around 225,000 calls per day from users located in Ireland, the U.K., and internationally, fully supported provided by engineers in our Irish headquarters.
Make better-informed management decisions and raise performance with Quvu
Smart Dialler / CRM Integration / Click-to-Dial / Live Data / Fully Cloud-Based / Easy Set-Up / Full Support / Blended Queues Fully-Customisable / Real-Time Wallboards / Call Recording / Call Monitoring with Barge Function
Quvu covers all your call centre management needs: create highly effective outbound, inbound or blended campaigns.
Maximise agent productivity, speak to more customers and prospects, and increase sales through our fully compliant Predictive and Preview Dialling outbound solutions.
Deliver a first-class customer experience with our inbound call centre solution, which makes life easy for agents allowing them to effectively handle their flow of calls.
Seamlessly assign outbound agents to inbound campaigns and vice versa, through our blended solution that allows you to divide the responsibilities between your teams.
Listen to recordings in your browser and retain for 6 years in your account. Useful for quality control through to coaching, also benefit from pause call recording and smart filtering options.Read More
Broadcast data through customisable, unlimited wallboards to display a live overview of activity across your contact centre. Display insightful charts, tables and graphs in a user-friendly format.Read More
Adhere to Ofcom and other regulatory requirements, including the TPS, whilst increasing contact rates as the dialler automatically and seamlessly adjusts its algorithm behind the scenes.Read More
Maximise productivity and improve contact rates up to and beyond 300%, removing manual dialling and wait time so your agents speak to more customers and prospects each day.Read On
Analyse your statistics in real time, instantly gaining valuable insights on the performance of your campaigns, agents, teams and more, even creating your own desired stats from scratch.Read More
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