QuVu will transform how you manage your contact centre. It is an entirely cloud-based contact centre management software, so users can access real-time information on their team, from any computer, from anywhere in the world. Analyse live statistics, queues, agent activity and listen to live calls and past recordings using just a web browser, by logging in from wherever you are.
See the statistics that matter to you, in an easily readable format and updated in real time. Manage and analyse queues at the click of a button. QuVu’s features also include IVR, Call Recording, Call Monitoring and our Predictive Dialler. Create an improved experience for you, your agents and your customers.
Manage permissions and keep your contact centre organised with ease thanks to the four different access levels Quvu operates under: Admin, Supervisor, Compliance and Agent. The Admin console provides a top-level management system for you to oversee the entire operation. Supervisors are able to focus on the bread and butter of the contact centre, managing the agents and their teams, while a dedicated Compliance console allows your quality officers to ensure you’re staying on the right side of regulations.
Track data via 3 different levels: Queue, Source and Upload. Analyse how campaigns are going through the Queue tracking level and modify dialler settings and disposition buttons. Analyse how the data from your data providers is performing via the Source tracking level and set the maximum number of dials and priority teams for each record within a particular data source. Alternatively, drill down even further by using the Uploads tracking level to examine how individual data files within a source is performing.
Our substantial infrastructure has an extensive range of mechanisms designed to create a stable and secure platform. Our platform supports thousands of VoIP customers, meaning that with our expert knowledge and technical understanding, your operation is in safe hands.
Quvu is a cloud based contact centre management system with a host of features including a Smart Dialler, In-Depth Analytics and Voice over IP technology. Quvu enables contact centres of all sizes to analyse their in-bound and out-bound calls in real-time and facilitates them in ensuring they are fully Comreg compliant. Read more about Quvu and what it can do for you here.
Quickly find the data you need with Quvu’s analytical reporting system. Add and remove layers at the click of a button, meaning that you only ever see the statistics that matter to you.
Increase your agent productivity immediately with the Quvu predictive dialler. Let the dialler minimise wait time, whilst eliminating unanswered and unconnected calls.
For peace of mind, Quvu records each call made and stores it in an easily searchable online database. Search by number, date or time to access any recording you need.
Talk to us on 01 554 7888 for more information or to arrange a demo
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