Quvu 2 will transform how you manage your contact centre. It is an entirely cloud-based contact centre management software, so users can access real-time information on their team, from any computer, from anywhere in the world. Analyse live statistics, queues, agent activity and listen to live calls and past recordings using just a web browser, by logging in from wherever you are. The new Smart Dialler will streamline your agents calls and maximise the efficiency of your team, reducing downtime and ensuring a constant flow of calls.
See the statistics that matter to you, in an easily readable format and updated in real time. Manage and analyse queues at the click of a button. QuVu’s features also include IVR, Call Recording, Call Monitoring and our Predictive Dialler. Create an improved experience for you, your agents and your customers.
Manage permissions and keep your contact centre organised with ease thanks to the four different access levels Quvu operates under: Admin, Supervisor, Compliance and Agent. The Admin console provides a top-level management system for you to oversee the entire operation. Supervisors are able to focus on the bread and butter of the contact centre, managing the agents and their teams, while a dedicated Compliance console allows your quality officers to ensure you’re staying on the right side of regulations.
Track data via 3 different levels: Queue, Source and Upload. Analyse how campaigns are going through the Queue tracking level and modify dialler settings and disposition buttons. Analyse how the data from your data providers is performing via the Source tracking level and set the maximum number of dials and priority teams for each record within a particular data source. Alternatively, drill down even further by using the Uploads tracking level to examine how individual data files within a source is performing.
Our substantial infrastructure has an extensive range of mechanisms designed to create a stable and secure platform. Our platform supports thousands of VoIP customers, meaning that with our expert knowledge and technical understanding, your operation is in safe hands.
Do you manage a contact centre?
Do you want to increase productivity by up to 300%?
Do you need live customisable data analytics?
Then Quvu is for you.
Quvu is an intelligent cloud-based system that allows companies to manage their contact centres in real-time, with full overview of their teams. It features a Smart Dialler, customisable live data, full call recording and retention, a live web-based wallboard, the ability to listen and assist on live calls and pause calls if sensitive information is being given. As Quvu is web-based, it can be accessed from anywhere in the world, all you need is access to the Internet.
Quvu is provided exclusively by Irish telecoms company Goldfish.ie and fully-supported our team here in Ireland. Ireland has a growing reputation as a destination for customer service contact centres. Gordon O’ Neill, oue CEO and co-founder of cloud-based telecoms provider Goldfish.ie, tells us how this industry is opening new virtual doors for SMEs.
Do you want to queue-view? Then Quvu is for you.
Quickly find the data you need with Quvu’s analytical reporting system. Add and remove layers at the click of a button, meaning that you only ever see the statistics that matter to you.
Increase your agent productivity immediately with the Quvu predictive dialler. Let the dialler minimise wait time, whilst eliminating unanswered and unconnected calls.
For peace of mind, Quvu records all calls and stores them in a secure and easily searchable online database. Search by number, date or time to access any recording you need.
Talk to us on +353 1 556 3222 or email email@example.com to arrange a demonstration.
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