02/02/2018 – How small operational changes can improve productivity

Keeping agents’ motivation and productivity high is an ongoing challenge, but some small operational changes can go some way in helping you achieve it. [Read more]

29/01/2018 – Are you setting up a call centre?

Are you setting up a new call centre? Then you’ve come to right place. Whether you are setting up an inbound or outbound call centre you are going to need a product like Quvu. It’s a clever piece of software, which helps you manage all your call queues and agents in real-time. Take a closer look.[Read more]

26/01/2018 – The Benefits of call centre software for sales teams.

If you have a tele-sales team then Quvu’s smart dialler and real-time stats can help you improve the performance of your team and ultimately boost sales.[Read more]

19/01/2018 – The importance of building rapport with customer

Create that trusting bond between agents and callers that will set calls off on the right path from the get go and create good customer relationships, helping you improve service, increase sales and resolve issues.[Read more]

11/01/2018 – Call centre monitoring: streamline your operation.

If you have a tele-sales team then Quvu’s smart dialler and real-time stats can help you improve the performance of your team and ultimately boost sales.[Read more]

19/01/2018 – The importance of building rapport with customer

Create that trusting bond between agents and callers that will set calls off on the right path from the get go and create good customer relationships, helping you improve service, increase sales and resolve issues.[Read more]

11/01/2018 – Call centre monitoring: streamline your operation.

Keep on top of all activity across your call centre, utilising a multitude of smart quality monitoring features that allow you to optimise agent performance and assess training and coaching opportunities. Listen in to live calls and closely track agent behaviour in real time, using findings to develop agent performance and drive results.[Read more]

06/01/2018 – Five traits that call centre agents should possess.

Staff turnover is very high in call centres and can be very damaging to operations. Training staff takes time and investment, so it is a huge waste if the then leave after a short-time. Attrition rates can be reduced if the recruitment process is improved. Pick new hires that have these traits that a good call centre agent needs in spades if they are going to be a success. [Read more]

03/01/2018 – Five ways to improve the customer experience

Possessing the ability to remotely track how agents are performing, to work from anywhere at any time and to take advantage of new technologies that will improve the way you operate – and ultimately create a better experience for your customers – are just some of the benefits a cloud-based contact centre management system can bring to the table. [Read more]

19/12/2018 – Exceed your call centre customers’ expectations

In our infographic takes a look at how five simple changes to your contact centre could see you exceed your customers’ expectations, and in turn could help you drive up the profitability of your centre.
[Read more]

Talk to us on +353 1 556 3222 or email sales@quvu.ie to arrange a demonstration.


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