Blog

Blog

News and views on all things Quvu, contact centre and customer engagement!

Sales Intelligence Data: The key to better outbound campaign success or the road to GDPR fines?

List Brokers Vs. Sales Intelligence Platforms You might use a number of existing lists to build the data for a new campaign. Customer purchase history and content marketing responses are typical...


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Improving success of outbound marketing campaigns in 2024 with sales intelligence data

A shot in the arm for outbound campaigning For many contact and call centres, telesales is a central activity. Companies typically drive their outbound campaigning by building their own marketing...


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Optimising business operations to deliver superior customer service

Does your office need to be its current size, or indeed, do you really need it at all? While for some, Covid continues to loom large in its health impacts on their personal and professional lives,...


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10 ways to get the best out of agents: It’s not all about call centre KPIs

The quality of your people differentiates your business In the dynamic world of customer service, the performance of agents in contact or call centres plays a pivotal role in an organisation’s...


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Stellar response rates: Driving call campaigns with an outbound dialler

Discover how Quvu's advanced outbound dialler technology can take your call campaigns to new heights. Efficient and personalised communication, predictive dialling, call scripting, efficient routing,...


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Why businesses need to think ‘contact centre’ rather than ‘phone system’

Elevate customer experience: Embracing the contact centre concept In the modern business landscape, customer experience is paramount. As your business strives to meet ever-increasing customer...


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7 smart ways to better call quality monitoring in your contact centre

Why call quality monitoring is key to winning hearts and minds of customers For companies focusing on both B2B and B2C market segments, customer service is one of the key battlegrounds for hearts and...


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Is your call centre system reliable so it’s always ‘business as usual’?

When it comes to business voice communications, more and more companies are switching to VoIP-based telephone systems. Discover how Quvu, a resilient contact centre platform, mitigates the risk of...


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Overcoming regulatory barriers to direct sales outbound calling

Quvu blog uncovers the reasons why businesses require regulation and the potential consequences of a world without...


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Winning the numbers game with Quvu

The theory of the numbers game Outbound sales cold calling is often described as ‘a numbers game.’ In this blog we’ll drill down into this to gain a better understanding of why. As anyone who...


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