As a contact centre your business relies on your phone system, so it’s only natural that before choosing Quvu, you’ll need some information about our infrastructure. Supplied by Goldfish Telecom Ltd in Ireland (Goldfish.ie), Quvu runs on our established cloud telecoms network, with full support provided by the engineers in our Irish headquarters. So you have the peace of mind that Quvu is supported by Goldfish’s infrastructure and our experts are on hand for any help you need.
Goldfish.ie is a fully privately owned Irish company with no venture capital investment. We own and manage our entire network infrastructure. Each of our multiple servers are built internally, ensuring that we have complete knowledge and understanding of our system.
Our international VoIP telecoms platform currently processes around 225,000 calls per day, from over 40,000 user accounts located in Ireland, the U.K., and internationally.
We have multiple data centres in varying locations within Ireland and the UK; with five currently online at the moment. This ensures continuity and reliability of service. It means that in the event of a problem at one data centre, we are able to instantly re-route traffic to an unaffected data centre. It also means that we can efficiently load-balance traffic.
We use 24/7 platform monitoring- during one hour we monitor over 12,000 different data points on our network, so we can immediately detect if there’s a problem with the operating status of the platform. Our platform has self-healing technology. The conditions of our hardware are monitored, and immediate corrective action taken in the event of a failure. Problematic hardwares are immediately removed from their cluster. We don’t just monitor the live environment, we look at process based activities also. This involves key business process monitoring, and backup checks to check that the automation process is working correctly. The platform has various measures to increase resiliency, including having dual power, dual switches and being dual homed.
We interconnect with 6 carriers in Ireland and the U.K., including Eir and BT, meaning that our traffic load is distributed in a way which doesn’t affect call quality. We are able to switch between carriers almost instantly.
Quvu is provided by Goldfish.ie, an Irish-based telecommunications company that is fully Comreg compliant.
Where applicable our customers should ensure that they are also fully compliant. For Comreg regulations please see: Commission for Communications Regulation Ireland
Goldfish has been providing cloud telecoms services (VoIP) to Irish businesses since 2010. Quvu is accessed for our customers through a Goldfish.ie account. The Quvu rights are owned by UK firm Pebbletree Limited and is sold and serviced through Goldfish.ie in Ireland and Soho66.co.uk in the UK.
For more information on Goldfish.ie please see Goldfish.ie
© 2018 Goldfish Telecom