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Live call handling Quvu 2 is an entirely cloud-based contact centre management software. Users can access real-time information on statistics, wallboards, queues, agent activity and listen to live calls and past recordings using just a web browser.
iQ real-time wallboards Broadcast real-time data through customisable wallboards across multiple locations. Show any data on a range of customisable graphics’ panels. Display live stats by campaign, data source, date, team or agent. Or select multiple groupings and metrics at once, to compare various stats shown in a single view.
Quvu’s Smart Dialler Multiple dialling capabilities incorporating Preview and Predictive Dialling modes. Our smart dialler allows your agents to maximise productivity and drive successful results to dramatically boost contact rates by up to 300%.
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