QuVu

A versatile dialler capable of transforming customer contact in any call centre

Gain a complete predictive dialler that is proven to significantly boost agent talk-time and improve productivity in contact centres of all sizes, through powerful and adaptable algorithms that continually adjust to make sure your agents speak to the optimal number of customers.
  Easily add new agents with completely scalability
  Quick and simple setup in the cloud
  Manage everything in just your web browser

 

Key benefits of the dialler for your call centre

 
Cut out manual dialling and automate the outbound dialling process in your contact centre, allowing agents to simply log in, put on their headset and begin talking to customers through a cloud-based predictive dialler that runs in a web browser – no hardware to install or programs to download.
 

Self-adapting algorithmThe dialler carries out statistical calculations, guaranteeing that your agents will speak to the optimal number of customers and prospects. After making its first 50 calls it will calculate the average connection rate and frequency at which agents become available, in order to maximise the amount of numbers dialled and agent utilisation.

Customisability on a per-campaign basisGain the freedom to customise various elements of your campaigns including the settings and configuration of the dialler, which you can adapt on a per-campaign basis to suit the needs and requirements of each campaign you may run. These include dial timeout, hold minutes for unanswered and abandoned records, caller ID and more.

Preview diallingGive agents more control and time to get through data less aggressively by using the Preview Dialler. With a simple one-click to load the next record process, and then another click to initiate the call, agents can prepare for the next caller by taking in information attached to the record before clicking to be connected.

 

Gain a comprehensive understanding of agent performance and behaviour

 
Develop a real-time picture of what is working, what isn’t and what can be done to better performance.
Quvu’s call centre dialler comes equipped with features that allow you to analyse and customise your own stats, get a detailed picture of agent behaviour and trends and maximise data penetration.
 

Advanced data managementGet the very most out of your data by analysing performance through three levels of data tracking, so you can cut back on waste and focus more resources on better quality data.

Track data by campaign, data source and data file, allowing you to compare different data providers and datasets against each other and take appropriate action to increase penetration.
 

Real time customisable statisticsDelve deep into the statistics that matter to you by having the ability to customise your own metrics from scratch.

With a stat configuration facility you can create stats as and when you wish in just your web browser, reinventing how you analyse performance and gaining in-depth knowledge that will empower you to make important business decisions.
 

Enhanced agent trackingKeep a watchful eye over your agents through intelligent call monitoring, coaching and tracking tools. Silently monitor agent calls with just a couple of clicks in your browser, and even go one step further by carrying out in-call coaching to help a call reach a positive outcome.

With enhanced status tracking you can effectively monitor agent behaviour and activity state, helping to identify reasons why they’re unavailable for calls.

 

Reliable platform with built-in compliance

 
The resilience of our platform is as a result of our ongoing dedication to innovate and introduce ways of strengthening our infrastructure. Our platform is built and managed entirely in-house giving us complete knowledge and control over our network, so you can enjoy a smarter and more reliable way of working.

A solid, established platformAt Quvu we take a proactive approach when it comes to strengthening platform resilience. We own and manage our whole network infrastructure, operating through multiple data centres which are load balanced and span multiple locations across the UK and Ireland.

ComplianceAvoid running the risk by gaining access to multiple means that help to protect your contact centre from breaching industry regulations, so you can focus on achieving maximum results without sacrificing compliance.

TPS & CTPS ComplianceQuvu offers the chance for Irish companies to become compliant with UK regulations if they undertaking work on behalf of companies based there. Numbers registered on the UK’s do not call lists the TPS (Telephone Preference Service) and CTPS (Corporate Telephone Preference Service) can easily be removed.

Gain greater control of your campaigns when you adopt Quvu’s dialler in your call centre, allowing you to choose priority teams and customise other strategies.
The dialler will calculate the optimal volume of calls to feed through for the number of agents you have available, ensuring maximum agent utilisation is achieved so talk time is increased and wait time is reduced.
Increase your chances of success; building your campaigns, your way.

 

Why Quvu?

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