Talk to us on 01 556 3222 for more information or to arrange a demo

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Agent Screen Dialler PC

A versatile dialler capable of transforming customer contact in any call centre

Gain a complete predictive dialler that is proven to significantly boost agent talk-time and improve productivity in contact centres of all sizes, through powerful and adaptable algorithms that continually adjust to make sure your agents speak to the optimal number of customers.
tick-icon  Easily add new agents with completely scalability
tick-icon  Quick and simple setup in the cloud
tick-icon  Manage everything in just your web browser
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Key benefits of the dialler for your call centre

Cut out manual dialling and automate the outbound dialling process in your contact centre, allowing agents to simply log in, put on their headset and begin talking to customers through a cloud-based predictive dialler that runs in a web browser – no hardware to install or programs to download.

Self Adapting AlgorithmSelf-adapting algorithmThe dialler carries out statistical calculations, guaranteeing that your agents will speak to the optimal number of customers and prospects. After making its first 50 calls it will calculate the average connection rate and frequency at which agents become available, in order to maximise the amount of numbers dialled and agent utilisation.

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Customisability on per campaign basisCustomisability on a per-campaign basisGain the freedom to customise various elements of your campaigns including the settings and configuration of the dialler, which you can adapt on a per-campaign basis to suit the needs and requirements of each campaign you may run. These include dial timeout, hold minutes for unanswered and abandoned records, caller ID and more.

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Preview diallingPreview diallingGive agents more control and time to get through data less aggressively by using the Preview Dialler. With a simple one-click to load the next record process, and then another click to initiate the call, agents can prepare for the next caller by taking in information attached to the record before clicking to be connected.

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Gain a comprehensive understanding of agent performance and behaviour

Develop a real-time picture of what is working, what isn’t and what can be done to better performance.
Quvu’s call centre dialler comes equipped with features that allow you to analyse and customise your own stats, get a detailed picture of agent behaviour and trends and maximise data penetration.

Advanced data managementAdvanced data managementGet the very most out of your data by analysing performance through three levels of data tracking, so you can cut back on waste and focus more resources on better quality data.

Track data by campaign, data source and data file, allowing you to compare different data providers and datasets against each other and take appropriate action to increase penetration.

Real time statsReal time customisable statisticsDelve deep into the statistics that matter to you by having the ability to customise your own metrics from scratch.

With a stat configuration facility you can create stats as and when you wish in just your web browser, reinventing how you analyse performance and gaining in-depth knowledge that will empower you to make important business decisions.

Enhanced agent trackingEnhanced agent trackingKeep a watchful eye over your agents through intelligent call monitoring, coaching and tracking tools. Silently monitor agent calls with just a couple of clicks in your browser, and even go one step further by carrying out in-call coaching to help a call reach a positive outcome.

With enhanced status tracking you can effectively monitor agent behaviour and activity state, helping to identify reasons why they’re unavailable for calls.
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Reliable platform with built-in compliance

The resilience of our platform is as a result of our ongoing dedication to innovate and introduce ways of strengthening our infrastructure. Our platform is built and managed entirely in-house giving us complete knowledge and control over our network, so you can enjoy a smarter and more reliable way of working.

Ofcom complianceA solid, established platformAt Quvu we take a proactive approach when it comes to strengthening platform resilience. We own and manage our whole network infrastructure, operating through multiple data centres which are load balanced and span multiple locations across the UK and Ireland.

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Ofcom complianceComplianceAvoid running the risk by gaining access to multiple means that help to protect your contact centre from breaching industry regulations, so you can focus on achieving maximum results without sacrificing compliance.

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TPS complianceTPS & CTPS ComplianceQuvu offers the chance for Irish companies to become compliant with UK regulations if they undertaking work on behalf of companies based there. Numbers registered on the UK’s do not call lists the TPS (Telephone Preference Service) and CTPS (Corporate Telephone Preference Service) can easily be removed.

predictive dialler configuration
Gain greater control of your campaigns when you adopt Quvu’s dialler in your call centre, allowing you to choose priority teams and customise other strategies.
The dialler will calculate the optimal volume of calls to feed through for the number of agents you have available, ensuring maximum agent utilisation is achieved so talk time is increased and wait time is reduced.
Increase your chances of success; building your campaigns, your way.
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Why Quvu?

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Find out more about Quvu or our VoIP platform

Our sales team will be happy to discuss your needs and requirements, explaining exactly how Quvu can fit in with your business.

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Demonstrations can be given via screen sharing during a telephone call.
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tick-icon   Schedule demos at your own convenience

Talk to us on 01 556 3222 for more information or to arrange a demo

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