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Remote working Get started quickly with a contact centre solution with no hardware, no setup fees and completely cloud-based, giving you the option of running your contact centre from anywhere, even from your own home. Our state-of-the-art contact centre technology is a feature-rich, all-inclusive solution that will assist you in running a productive, cost-effective operation. […]
CRM Integration Quvu’s Zoho and Salesforce phonebridge allows you to seamlessly integrate your phone system with your CRM. Improve efficiency by making and receiving all calls from with your Dashboard.
Cloud Phone Goldfish has launched Ireland’s first Cloud Phone. Called the Babelphone, it operates solely from within a web-browser; no handset or softphone is required. The Babelphone is fully cloud-based, so you can use it from any computer in any location.
Live call handling Quvu 2 is an entirely cloud-based contact centre management software. Users can access real-time information on statistics, wallboards, queues, agent activity and listen to live calls and past recordings using just a web browser.
iQ real-time wallboards Broadcast real-time data through customisable wallboards across multiple locations. Show any data on a range of customisable graphics’ panels. Display live stats by campaign, data source, date, team or agent. Or select multiple groupings and metrics at once, to compare various stats shown in a single view.
Quvu’s Smart Dialler Multiple dialling capabilities incorporating Preview and Predictive Dialling modes. Our smart dialler allows your agents to maximise productivity and drive successful results to dramatically boost contact rates by up to 300%.
Powerful features Increase productivity, work smarter and reduce costs. See in-depth statistics in real-time. The Smart Dialler, Call Recording, an IVR, all combine to create an improved experience for you, your agents and your customers.
Multiple access levels Manage permissions through four different access levels: Admin, Supervisor, Compliance and Agent.
Precise data tracking Track data via levels: Queue, Source and Upload. Analyse live campaigns and how data is performing.
Established Network At Goldfish we understand that reliability is key. Quvu runs on our established cloud telecoms network and trusted infrastructure that is designed to deliver a stable and secure platform. Our network supports around 225,000 calls per day from users all over the world.
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