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Our solution was built in-house with to adhere to international standards of best practice. The predictive dialler continually adjusts its algorithm in order to feed the optimal number of calls to your agents whilst maintaining less than a 3% abandonment rate, which is in-line with recommended guidelines.
Quvu’s reporting, monitoring and quality control capabilities equip you with the tools you need to help your contact centre achieve maximum results without sacrificing quality control.
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