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Equip your agents with vital customer data before allowing them to initiate a call with the smart Preview Dialler. When your agents are ready for their next call the Preview Dialler will enable them to click to load a record from the campaign they are working from, and then click again to tell the dialler to begin the call.
This is ideal in scenarios where the nature of the calls are more complex, allowing agents to preview important knowledge that will increase the chances of a successful call. For example, customer retention calls, B2B campaigns and more.
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