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An organised contact centre is a better performing one, so delegate which consoles staff have access to based on their job role.
With Quvu’s four access levels this could not be easier. Allow top-level managers to manage the whole account through the Admin Console, Supervisors to oversee their teams and agents through the Supervisor Console, agents to be talking to customers through the Agent Console and compliance staff to ensure you’re not breaking regulations through the Compliance Console.
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