In the digital age customers are increasingly becoming more demanding and expectant. Technology and social media are changing the way that customers and businesses interact, giving customers more power to choose when and how they contact a company – and no industry should ignore it, as our infographic explains.
Okay, so we all know that providing first class customer service over the phone is paramount to businesses – to those in the contact centre industry, especially.
However, it’s 2015 and the expectations of customers are growing all the time. They are increasingly expecting to get what they want, when they want, and expect companies to make themselves available across a number of communication platforms as well as the phone – whether it be email, live chat or social media.
Our infographic looks at how companies able to master both front end and back end communications give themselves the greatest chance of satisfying their customers’ needs and expectations on a customer service level, something which technology and social media are playing a big part in.
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