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Effective immediately, included in your QuVu package at no extra cost is Pause Call Recording. Available on an agent-to-agent basis, and enabled via your Supervisor console, this important new feature ensures that you are fully compliant to privacy guidelines regarding sensitive information.
Primarily used when taking payment details, Pause Call Recording can be switched on and off each time an agent is on a different inbound or outbound call and needs to discuss sensitive details with the customer. Widely regarded as a vital tool for Contact Centre Management systems, this significant QuVu update will help take your Call Centre to the next level for compliance.
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