As a contact centre you rely on getting the maximum amount of uptime from your phone system in order for you to maximise talk time between your agents and customers. Therefore, we want to help you understand a bit more about us and our infrastructure. If there’s anything we haven’t covered, don’t hesitate to contact us and we will be happy to help.
We are a privately owned company with no venture capital investment. We own and manage our entire network infrastructure. Each of our multiple servers are built internally, and indeed our entire platform is self-built from the ground up, giving us complete knowledge and understanding of our whole system.
The award-winning VoIP platform that powers Quvu behind the scenes processes well in excess of a million calls per week, from over 40,000 user accounts located across the UK, Ireland and internationally.
We employ 24/7 platform monitoring and in any given hour we monitor thousands of unique data points across our network, facilitating us to immediately detect if there’s a problem anywhere on our platform and rectify it. Our platform has self-healing technology and hardware is continually monitored, with problematic hardware immediately removed from their cluster.
Our SIP proxy is capable of moving to another geographically independent backup location automatically. This means if a defect is detected in our primary SIP proxy (e.g. a power or network outage), our backup proxy takes over transparently.
We operate multiple data centres in varying locations across the UK and Ireland, each operating failover fault tolerance through two distinct networks both fully capable of supporting our entire platform. Our centres are load balanced across the sites, allowing our core platform to be more resistant.
Through implementing a transparent depopulation process it ensures our customers’ services are not affected when we carry out maintenance. This means when we plan maintenance work at a location all customer calls are moved to other locations, so should someone accidentally knock something they shouldn’t have it will mean no calls are dropped. Our fully-fledged membership with the RIPE Network Coordination Centre enables us to access our own IP numbering, so that we can route our traffic to any of our data centres in the UK and Ireland.
We interconnect with 6 carriers in the UK and Ireland, including BT and Eircom, meaning our traffic load is distributed in a way which doesn’t affect call quality.
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