Quvu’s Zoho and Salesforce phonebridge allows you to seamlessly integrate your phone system with your CRM. Improve efficiency by making and receiving all calls from with your Dashboard.
Goldfish has launched Ireland’s first Cloud Phone. Called the Babelphone, it operates solely from within a web-browser; no handset or softphone is required. The Babelphone is fully cloud-based, so you can use it from any computer in any location.
Quvu 2 is an entirely cloud-based contact centre management software. Users can access real-time information on statistics, wallboards, queues, agent activity and listen to live calls and past recordings using just a web browser.
Broadcast real-time data through customisable wallboards across multiple locations. Show any data on a range of customisable graphics’ panels. Display live stats by campaign, data source, date, team or agent. Or select multiple groupings and metrics at once, to compare various stats shown in a single view.
Multiple dialling capabilities incorporating Preview and Predictive Dialling modes. Our smart dialler allows your agents to maximise productivity and drive successful results to dramatically boost contact rates by up to 300%.
Increase productivity, work smarter and reduce costs. See in-depth statistics in real-time. The Smart Dialler, Call Recording, an IVR, all combine to create an improved experience for you, your agents and your customers.
Manage permissions through four different access levels: Admin, Supervisor, Compliance and Agent.
Track data via levels: Queue, Source and Upload. Analyse live campaigns and how data is performing.
At Goldfish we understand that reliability is key. Quvu runs on our established cloud telecoms network and trusted infrastructure that is designed to deliver a stable and secure platform. Our network supports around 225,000 calls per day from users all over the world.
INBOUND, OUTBOUND OR BLENDED – QUVU HAS YOU COVERED.
Maximise agent productivity, speak to more customers, and increase sales with our Predictive and Preview Dialler and CRM integration.
Deliver a first-class customer experience with our inbound call management, which makes it easy for agents to handle their calls effectively.
Seamlessly manage inbound or outbound campaigns.
Listen to recordings in your browser and retain for 6 years in your account. Useful for quality control through to coaching, also benefit from pause call recording and smart filtering options.Read More
Broadcast data through customisable, unlimited wallboards to display a live overview of activity across your contact centre. Display insightful charts, tables and graphs in a user-friendly format.Read More
Adhere to Ofcom and other regulatory requirements, including the TPS, whilst increasing contact rates as the dialler automatically and seamlessly adjusts its algorithm behind the scenes.Read More
Maximise productivity and improve contact rates up to and beyond 300%, removing manual dialling and wait time so your agents speak to more customers and prospects each day.Read On
Analyse your statistics in real time, instantly gaining valuable insights on the performance of your campaigns, agents, teams and more, even creating your own desired stats from scratch.Read More
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