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Quvu’s Call Recording feature has a diverse range of benefits across various consoles. Administrators may use recordings for improving processes; Compliance staff for quality control; and Supervisors for providing coaching or training new staff. Your recordings are searchable, facilitating you to locate them by number, agent, queue/campaign, date, disposition, data source/file or team.
To ensure you comply with certain regulations, Quvu allows Administrators to select agents that can pause the recording of a call while it’s taking place. This helps to protect against the transmission of sensitive information, such as card details.
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