Quvu provides four user consoles, built to support one unified mission. By providing a focused set of tools that are relevant to each role, your contact centre agent, administrator, supervisor and management teams remain focused on the tasks to hand and zero in on the information and features that empower them to do a better job.
With Quvu’s user consoles, you focus your teams on their jobs and interweave efficiency throughout your contact centre operations.
A slimmed down and perfectly focused toolset that frees your agents to be as productive as possible
All configuration tools in one place to quickly set up, monitor and manage your contact centre
The tools that managers and supervisors need to run day to day operations effectively
Manage compliance against regulatory requirements and improve processes and quality
Prevent unauthorised changes to system settings and access to information held in the system. Permission-based access determines what each role can access, control, configure and edit.
Manage day to day operations with greater efficiency. Monitor campaign performance and agent productivity stats, including daily activities and sales performance.
Provide the tools that enable agents to achieve greater productivity, empowering them to work faster and more efficiently as individuals and as teams on outbound campaigns.
