Case Study
Established in 2000, Inspired Energy Plc has become one of the largest energy consultants in the UK. Our capability is second to none and we are continually investing in the company to ensure we remain at the forefront of energy purchasing. We have grown and developed the company to provide a range of essential advisory services to the Industrial and Commercial Sector.
We became the first and only publicly quoted Energy Broker following a successful AIM debut in November 2011, and were extremely proud to discover that we were the only North West based business that achieved a successful floatation that year.
Inspired Energy’s buying team are vastly experienced and work with some of the UK’s leading companies to ensure they maximise their buying opportunities in the energy markets.
Inspired Energy Plc offer a winning formula of effective buying strategies, market intelligence, effective negotiation and extensive contract management solutions, all of which are developed based on client specific needs.
Key business facts:
– Over 150 employees
– Over 3,200 clients
– 11,000 meters under management
– Over 7.6 billion kWh managed annually
– 100% retention of clients managed on flexible risk managed solutions
– The fastest growing energy consultancy in the UK
Quvu
Energi Save is a key division of the Inspired Group Plc, and their team of over 55 consultants uses QuVu to contact business owners across the UK to find out about their business energy use and to offer competitive rates, savings and an overall better energy deal.
QuVu’s predictive dialler allows consultants to optimise the time spent speaking to prospective customers, rather than dialling numbers manually and waste time listening to ringing and busy tones. Consultants can schedule call backs with a couple of mouse clicks and disposition call outcomes the same way. All calls are recorded to allow new consultants to be trained quickly and also to verify transactions.
Energi Save’s Team Managers are able to monitor live calls and offer coaching assistance to consultants during calls. The comprehensive analytics package enables the managers to see at a glance how individuals, and teams, are performing against peer groups and to take action accordingly.
“QuVu has changed the way we do business by improving efficiency levels in customer contact rates, eliminating non-productive phone time and giving management a clear dashboard view of all consultant activity.”
James Crossley, Head of IT and Operations“QuVu is easy and very quick to set up for consultants and managers alike. There are no applications to install, software to download or hardware to configure or maintain – it really couldn’t be easier.”
Jonathan Leake, IT Support
