PetInsure is a leading supplier of pet insurance to customers in the Irish market.
PetInsure started trading in June 2008 and their goal is to bring superior pet insurance products and services to the Irish marketplace.
Operations Manager Ann Crawford spoke to us about why PetInsure chose Quvu and the benefits it brings to how they run their business:
“We recently expanded our operation and having reviewed the options available we decided Quvu and their hosted PBX & call centre offering would be an ideal fit for us. Within the click of a mouse we can manage our phone system and call centre operations from a web-based control panel. Call recording within the insurance industry is critical and has become another requirement for processing customers’ claims. Quvu offers unlimited storage of all call recordings for up to six years. They are held in a secure online searchable database. One of the unique features that Quvu offer is “call pausing” – allowing agents to pause the call while we take payment details over the phone. The extra level of security that it affords us, knowing our customers’ payment details are not retained, is invaluable.”
“Seán and his team made this transition as simple as possible with friendly, ongoing support available. Any request that we made was dealt with efficiently and expertly by the Quvu team. I would be happy to recommend Quvu for business telecommunications.”
Ann Crawford, Operations Manager, PetInsure