CRM integration preps agents for calls, enhancing customer experience. Agents benefit from seeing any contact history as well as other data that may be relevant to the call, such as the product and service information relating to each customer.
CRM integration is well suited to the complex nature of many campaigns, such as customer retention calls and B2B campaigns. With Quvu, agents are armed with important knowledge, increasing the chances of call success.
Using the Quvu Agent Console, agents click to load a campaign record
CRM information is presented to the agent within the Quvu Agent Console
Once agents are prepared they initiate each call using the smart Preview Dialler
Enables agents to update CRM records through the Quvu Agent Console
Agents are primed with important customer details prior to the launch of each call, raising the probability of success.
Quvu’s Predictive Dialler intelligently fetches information from each CRM record, and agents simply click to dial the number.
Improve the way you handle more complex campaigns or calls, by giving agents instant access to all the relevant data in advance.
