Interactive Voice Response (IVR) automatic call answering picks up calls and greets using recorded voice messages. IVR offers callers options to interact and navigate the system, to direct their call to the appropriate person or team.
Direct inbound calls straight to the correct department and reduce agent time spent transferring calls
Enhances customer satisfaction by improving the customer experience (CX) and supports better customer journeys
Choose from built-in generic messages, commission professional recorded messages, or simply record your own
Eliminate the need for receptionist, operator or pick up group response and automate your call answering and handling processes so you deal with calls faster and more efficiently.
Raise the bar on how you present your business. Handle calls more professionally and project a better image by eliminating untidy telephony practices.
Supports loyalty, advocacy and future sales by boosting CSAT (Customer Satisfaction) ratings with self-service to help customers achieve what they want with less delay, by letting them talk to who they need to faster.
