Elevate your customer engagement with our versatile contact centers, expertly equipped for inbound sales, outbound sales, or a blend of both.
Within Quvu, we have over a decade of experience in designing and setting up contact centres.
It seems like the only certainty is uncertainty. In a fast changing world you need a dynamic contact centre solution to help you adapt and maximise success.
Increase contact rate and agent productivity 300% to grow your sales operations.
Instant control with web-based access to configure settings and manage distributed agents.
Clear, simple pricing with no extra or hidden charges to give unwelcome surprises!
Fast outbound calling - optimised for speed while observing compliance.
Make call handling simple for agents and deliver a slick, first-class customer experience.
Assign agents to outbound and inbound teams for more efficient resource management.
Improve efficiency, maximise agent productivity, improve contact rates and stay Ofcom compliant.
Enjoy a real time view of what all agents are doing and silently monitor or jump in to coach and assist.
Boost the chances of pick-up 5 times by identifying your calls as coming from local area numbers.
Identify training needs, resolve disputes and drive quality management with secure, compliant recording, with up to 6 years retention.
Powerful management of outbound queues with automated features to optimise your campaign processes.
Create visual informatics screens with attractive infographics tables and charts to allow real time data to be understood at a glance.
Pre-record messages and leave them as voicemails when prospects don’t pick up personally.
Map the results of geo dialling to see where your customers are and understand how to drive sales.
“The real icing on the Quvu cake is that all I need to use it is my tablet and Wi-Fi, so I can manage my team from anywhere, and I mean anywhere.
…I was able to listen to their calls and let them know I was still keeping an eye on them even though I was over 3,000 miles away.”
John Moran, General Manager, IDG Direct
Within Quvu, we have over a decade of experience in designing and setting up contact centres. We understand that every business has unique needs, that’s why we don’t just offer off-the-shelf software. Instead, we take the time to fully customize a contact centre solution to fit your specific requirements.
We pride ourselves on not just providing software, but a complete ‘software-with-a-service‘ solution. Our team of experts will work with you every step of the way, from design to implementation, to ensure that your contact centre is tailored to your business needs and goals.