Accelerate customer journeys through your travel and hospitality contact centre

Travel and hospitality customers all want a smooth experience. But it’s not just about the trips and the stays. Make their customer service journeys easier with Quvu.

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Deliver the level of customer service
travellers and guests expect

Making travel and hospitality arrangements can be nerve-racking. Using our fully featured contact centre in the cloud lets your customers access the service they want faster and lets your business do a better job of meeting their needs.

Easy to use

Powerful features that are intuitive and simple to use, supported by user guides and online help.

Powerful features

Well thought out features and controls that let travellers and guests, as well as your staff, enjoy a better user experience.

Premium service

Highly skilled and courteous service and support helpdesk quickly provides assistance through email, online portal and voice calls.

Inbound calls

High-efficiency inbound call management helps you handle the huge spikes typical of travel and hospitality inbound call queues more easily.

Call monitoring

Monitor live calls to help you mentor your team and provide discreet in-call coaching, and identify where there may be a need for deeper training.

Remote switchboard

Supports better flexible and hybrid working patterns by connecting up your travel or hospitality team seamlessly, wherever they are.

Key Features

Take control of travel and hospitality
contact centre call activity

An award-winning set of features for delivering efficient travel and hospitality services for holiday firms, transport and accommodation providers and attractions. Designed and built to simplify voice calling through automation and centralisation.

Real Time Analytics

Travel and hospitality managers stay on top of what’s happening now with the latest stats and analysis straight from the system.

Workforce Monitoring

Get real time data on the performance across your team, including time spent on calls and rest breaks.

Call Recording

Resolve disputes and improve the quality of services with secure, compliant recording, with up to 6 years retention.


Interactive Voice Response (IVR) is customised to let your callers quickly direct their calls to the right person or department.

CRM Integration

CRM integration pops up caller information for your switchboard or agent team when calls originate from a known customer phone number.

Queue Management

Powerful management of outbound calling activity with automated features to optimise your ability to contact customers.

Role Consoles

Four different role consoles enable all your travel or hospitality team members to focus on their jobs and responsibilities.

More Features...

Explore more features for Configuration, Decision Support, Customer Experience and Campaign Success.

Quvu travel and hospitality voice call solutions are delivered in partnership with you

Within Quvu, we have over a decade of experience in designing and setting up telephone switchboards in the cloud. We understand that every travel and hospitality business has unique needs, and that’s why we don’t just offer off-the-shelf software. Instead, we take the time to fully customise a voice call solution to fit your specific requirements.

We pride ourselves on not just providing software, but a complete ‘software-with-a-service‘ solution. Our team of experts will work with you every step of the way from design to implementation, to ensure that your travel and hospitality voice call solution is tailored to help your organisation deliver better customer experiences.

Get started with Quvu today!

Stop wondering what switching to a Quvu cloud-based telephone system could do for your travel and hospitality business.

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