Factors need to align in a positive conjunction If you know where and when to look, sometimes it’s possible to see several planets in the night sky at the same time in a positive conjunction. This...
In our blog we highlight what to look for in a contact centre solution and how to use an outbound dialler and other supporting features to help you achieve the best results from your outbound call...
It's important to ensure that your outbound sales efforts are optimised for maximum conversion rates. In our blog post, we outline three essential steps that combine outbound sales and conversion...
Learn the ins and outs of starting a successful call centre. From finding the right location to hiring the right staff, this guide has everything you need to know to get started. Don't miss out on...
Positioned on the frontline of organisations, many contact centres get to hear first-hand the impact on customers. Here are 5 tips for dealing sensitively with customers who are under financial...
Wallboards are a familiar site in contact centres. No matter how large the business operation, wallboards displaying a dashboard of KPIs are used to inform contact centre operators, supervisors, and...
If data’s influence on our personal lives is a little underestimated, in a business context, data is pretty much everything. Careful consideration of what data tells us provides a number of great...
As a more recent technology VoIP’s digital contact centre voice call technology is better than that of older PSTN-based call centres. But how do we measure superiority to assert that VoIP is...
Geo dialling is a powerful tool that increases contact rates and reduces the number of outbound calls that get sent to voicemail. We discuss how geo dialling works and what it means for call pick...
