A shot in the arm for outbound campaigning For many contact and call centres, telesales is a central activity. Companies typically drive their outbound campaigning by building their own marketing...
The quality of your people differentiates your business In the dynamic world of customer service, the performance of agents in contact or call centres plays a pivotal role in an organisation’s...
Elevate customer experience: Embracing the contact centre concept In the modern business landscape, customer experience is paramount. As your business strives to meet ever-increasing customer...
Why call quality monitoring is key to winning hearts and minds of customers For companies focusing on both B2B and B2C market segments, customer service is one of the key battlegrounds for hearts and...
When it comes to business voice communications, more and more companies are switching to VoIP-based telephone systems. Discover how Quvu, a resilient contact centre platform, mitigates the risk of...
Learn the ins and outs of starting a successful call centre. From finding the right location to hiring the right staff, this guide has everything you need to know to get started. Don't miss out on...
