Blog

Blog

News and views on all things Quvu, contact centre and customer engagement!

Improving success of outbound marketing campaigns in 2024 with sales intelligence data

A shot in the arm for outbound campaigning For many contact and call centres, telesales is a central activity. Companies typically drive their outbound campaigning by building their own marketing...


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10 ways to get the best out of agents: It’s not all about call centre KPIs

The quality of your people differentiates your business In the dynamic world of customer service, the performance of agents in contact or call centres plays a pivotal role in an organisation’s...


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Why businesses need to think ‘contact centre’ rather than ‘phone system’

Elevate customer experience: Embracing the contact centre concept In the modern business landscape, customer experience is paramount. As your business strives to meet ever-increasing customer...


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7 smart ways to better call quality monitoring in your contact centre

Why call quality monitoring is key to winning hearts and minds of customers For companies focusing on both B2B and B2C market segments, customer service is one of the key battlegrounds for hearts and...


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Is your call centre system reliable so it’s always ‘business as usual’?

When it comes to business voice communications, more and more companies are switching to VoIP-based telephone systems. Discover how Quvu, a resilient contact centre platform, mitigates the risk of...


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How to start a call centre: Tips, Tricks, and Strategies for call centre success

Learn the ins and outs of starting a successful call centre. From finding the right location to hiring the right staff, this guide has everything you need to know to get started. Don't miss out on...


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