Does your office need to be its current size, or indeed, do you really need it at all? While for some, Covid continues to loom large in its health impacts on their personal and professional lives,...
The quality of your people differentiates your business In the dynamic world of customer service, the performance of agents in contact or call centres plays a pivotal role in an organisation’s...
Discover how Quvu's advanced outbound dialler technology can take your call campaigns to new heights. Efficient and personalised communication, predictive dialling, call scripting, efficient routing,...
Elevate customer experience: Embracing the contact centre concept In the modern business landscape, customer experience is paramount. As your business strives to meet ever-increasing customer...
Why call quality monitoring is key to winning hearts and minds of customers For companies focusing on both B2B and B2C market segments, customer service is one of the key battlegrounds for hearts and...
When it comes to business voice communications, more and more companies are switching to VoIP-based telephone systems. Discover how Quvu, a resilient contact centre platform, mitigates the risk of...
Quvu blog uncovers the reasons why businesses require regulation and the potential consequences of a world without...
The theory of the numbers game Outbound sales cold calling is often described as ‘a numbers game.’ In this blog we’ll drill down into this to gain a better understanding of why. As anyone who...
Factors need to align in a positive conjunction If you know where and when to look, sometimes it’s possible to see several planets in the night sky at the same time in a positive conjunction. This...
In our blog we highlight what to look for in a contact centre solution and how to use an outbound dialler and other supporting features to help you achieve the best results from your outbound call...
