Blog

Blog

News and views on all things Quvu, contact centre and customer engagement!

Contact centre wallboards as a motivational tool

Wallboards are a familiar site in contact centres. No matter how large the business operation, wallboards displaying a dashboard of KPIs are used to inform contact centre operators, supervisors, and...


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Why are good contact centre analytics so important?

If data’s influence on our personal lives is a little underestimated, in a business context, data is pretty much everything. Careful consideration of what data tells us provides a number of great...


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Why VoIP is better than PSTN

As a more recent technology VoIP’s digital contact centre voice call technology is better than that of older PSTN-based call centres. But how do we measure superiority to assert that VoIP is...


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Cold calling is dead… Breathe new life into it with Quvu Geo Dialling!

Geo dialling is a powerful tool that increases contact rates and reduces the number of outbound calls that get sent to voicemail. We discuss how geo dialling works and what it means for call pick...


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